Due to continued expansion of eir evo we are now seeking to recruit an experienced Technical Lead that endeavours to become an integral part of our Managed Services Team. This role is working with a dedicated customer within a multi- technology IT environment. 

 Key Responsibilities: 

  • Working in a growing Managed Services team with procedures based on ITIL Framework and governed by ISO 20000
  • Work with technical experts and business managers to support our customer but support major escalations also.
  • Hands on technical duties related to providing infrastructure support in a Virtualized environment (Windows Servers, VMware, AD, MS Exchange, MS SQL)
  • Resolution and Recovery, reducing impact were possible
  • Escalation point for other ICT support teams
  • Coordinate other ICT teams or 3rd parties where required
  • Provisioning of Servers and Storage
  • Provide On Call Support in a rotating team
  • Write efficient, easy to follow user guides and documentation and maintain a clear focus on building knowledge management
  • Assess infrastructure changes, raise awareness for potential impacts and play a key role in change management governance
  • Production of weekly reports on performance levels
  • Participate in strategic planning discussions with technical, business, and stakeholders
  • Act as liaison between technical and non-technical counterparts
  • Identify gaps in processes and services

Required Experience, Skills and Knowledge

  • 8 + years previous experience working as a System Administrator in an Enterprise environment or Managed Services environment
  • Virtualisation and storage experience
  • Enterprise Microsoft Windows Server environments
  • Active Directory
  • SAN Storage
  • Production of weekly reports on performance levels
  • Effective communication with other members of IT division including IT Management
  • An understanding of networking to be capable of identifying network issues
  • Excellent communicator, comfortable managing the expectations of senior technical staff as well as senior management
  • ITIL knowledge and experience

The successful candidate

  • Has a flair for technology and enjoys problem solving and rising to challenges
  • Enjoys working with teams and liaising with multiple stakeholders
  • Can provide technical leadership to team mates
  • Demonstrates great determination in resolving complex issues and closing out projects
  • Is comfortable at handling major incidents and providing direction and input into resolution
  • Is customer focused and deadline oriented in an SLA driven environment

Candidates must be eligible to work in Ireland or currently hold a Stamp 4/1G Visa to apply.

Eir evo/eir evo talent and our clients are an equal opportunity employer who seeks to recruit and appoint the best available person for a job regardless of marital / civil partnership status, sex (including pregnancy), age, religion, belief, race, nationality and ethnic or national origin, colour, sexual orientation or disability. Eir evo/eir evo talent apply all relevant Data Protection laws when processing your Personal Data.
If you choose to apply to this opportunity and share your CV or other personal information with Eir evo/eir evo talent, these details will be held by us in accordance with our privacy policy used by our recruitment team to contact you regarding this or other relevant opportunities at Eir evo/eir evo talent