Overview

Senior UC and Contact Center Consultant

  • Senior UC, Call Manager and Contact Center services for our enterprise client
  • Long-term Day Rate Contract
  • Hybrid Dublin

  
Our client requires an individual with excellent knowledge of modern Call Center & Contact Center systems, with an understanding of environment and integration. Ideally good knowledge of Cisco Unified Communications Manager to deliver application and support services for their National Contact Call Center.
 
  
Enterprise Knowledge with:  

  • CUCM – Cisco unified Communications Manager
  • UCCX – Unified Contact Center Express
  • UCCE – Unified Contact Center Enterprise

  
Certs:

  • CCNA (Cisco Certified Network Associate)
  • Technical Degree – would be nice – Science / computer science / engineering

  
Additional requirements:

  • Advanced understanding of IVR technology and platforms such as Call Center System, Genesys, Avaya, or Cisco, and related telecommunications devices, networks, software, and systems (Relevant certificates in IVR technologies or platforms are preferred).
  • Familiarity with contact center environments and Concentrix EVIP applications.
  • Technical knowledge of Cisco Unified Communications, Oracle, and .NET based GUI applications.
  • ACD, IVR, Call flows
  • Business Integration
  • Vendor and telco service provider management
  • AI
  • System update/patching and security
  • Functional and technical drafting of tender preparation, with experience in drafting and leading a tender in the EU Journal preferred.
  • Ability to work independently and in a team environment.
  • Strong organizational and time management skills.
  • Excellent writing skills.

  
 
Ref: EET6870
 
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If you would like to discuss this role in confidence, please apply or contact Chris dot Byrne at eir evo talent dot ie.
 

  
Candidates must be eligible to work full time and long term in the location specified or currently hold a valid appropriate long term work Visa to apply.
  
eir evo talent, eir evo and our clients are equal opportunity employers who seeks to recruit and appoint the best available person for a job regardless of marital / civil partnership status, sex (including pregnancy), age, religion, belief, race, nationality and ethnic or national origin, colour, sexual orientation or disability. eir evo talent, eir evo and our clients apply all relevant Data Protection laws when processing your Personal Data.
  
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