Overview

Job Description:

eir evo is the Largest Telecommunications provider currently operating in the Irish Market. If you wish to work in a fast paced, dynamic environment and possess the drive and passion to drive strategic guidance within an experienced team, this is the ideal role for you.
The successful candidate will work with our Head of Quality and Compliance to shape and grow the Quality and Compliance Practice.

Main Responsibilities:

• Responsibility for the implementation of quality and compliance across eir evo.
• Responsibility to work with the Head of Q&C to consolidate and transformation of our quality and compliance programmes (ISO 20000, ISO 27001) following the merger of the organisations. That will be a significant part of the role for 12-18 months.
• Develop eir evo’s Compliance programme covering Information Security, Service Management, Risk Management, Privacy and Data Protection compliance
• Subject matter expert for all things compliance and identify potential compliance issues and work with the appropriate business stakeholders to resolve
• Maintain and deliver all annual compliance certifications programmes which are critical to the business strategy
• Coordination external audits to include preparation of key stakeholders in advance to include tracking and follow up of audit findings
• Support Sales Channel in Compliance related queries to include due diligence questionnaires and queries related to the Compliance programme
• Facilitate customer compliance queries to include annual audits, due diligence questionnaires and general queries relating to the Compliance programme
• Provide subject matter expertise, training, and support to internal business functions in respect of data protection compliance, privacy, risk management, Security Awareness
• Ensure adherence to company policies, documentation, and process standards across eir evo business units
• Participate relevant Quality & Compliance forums and committees
• Identify potential process and workflow improvements in conjunction with the eir evo service Improvement program
• Support the business and the group Data Protection Team in the review of new systems/products and services using Data Protection Impact Assessments
• Assist in the resolution of data protection issues across the eir evo business
• Assisting in the support of varied Data Protection & Privacy projects and initiatives to enable program development to include our Data Protection Champion programme
• Partnering with internal stakeholders to embed Privacy Impact Assessment processes in other operational activities – i.e., change management/product and service development
• Monitor and inform on external industry Compliance and Information Security trends with recommendations for implementations within eir evo

Skills and Experience

• Qualifications – Business/Science Degree/Masters/Equivalent
• ITIL Practitioner
• Experience – Min 5 years IT / Telecoms industry experience
• Significant experience in large scale ICT Managed Service solution delivery
• Proven experience managing external vendors
• Management of complex projects
• Be a self-starter with the ability to work on your own in a fast-paced environment and handle multiple priorities simultaneously.
• Have strong experience coordinating and managing compliance projects, including working across internal and external compliance audits and, ideally with working knowledge of information security and Service Management compliance management frameworks – e.g., ISO 27001 and ISO 20000
• Possess strong experience in a privacy and data protection role. It would also be beneficial to have a relevant Data Protection qualification.
• Operational experience of working with multiple business stakeholders on GDPR governance across multiple business units
• An understanding of assessment process, compliance requirements, and or controls applied to both business processes and IT systems
• Experience in audit or risk management including the testing of IT controls, information security, and/or data privacy protection.
• Excellent verbal and written communication and presentation skills.
• Must have the ability to communicate effectively with external customers, auditors, suppliers, internal stakeholders, and executive management in both formal and informal situations.
• Ability to develop relationships to accomplish team goals coupled with dealing effectively with differences of opinion and conflict management
• ‘Can Do’ attitude, solution-oriented team player, keen to learn and take on new knowledge and skills

Key Performance Indicators

• Delivery of successful Audit Certifications across eir evo.
• Delivery of key Compliance requirements for our Major Customers.
• Delivery of contractual obligations regarding quality & compliance for Major Customers.
• Consolidation of ISO Accreditations across the eir evo Business.
• Retention of ISO Certifications
• Contribute to Delivery of P&L cost targets
• Contribute to Commercial targets for managed service and other relevant revenue lines
• Delivery of set of efficiency metrics
• Management of key Vendors relationships from a compliance perspective.
• Contribute to Customer revenue retention and organic growth

Candidates must be eligible to work in Ireland or currently hold a Stamp 1G/4 Visa to apply.

If you are interested in applying for this role, please do so via the relevant link.

eir evo talent, eir evo and our clients are equal opportunity employers who seeks to recruit and appoint the best available person for a job regardless of marital / civil partnership status, sex (including pregnancy), age, religion, belief, race, nationality and ethnic or national origin, colour, sexual orientation or disability. eir evo talent, eir evo and our clients apply all relevant Data Protection laws when processing your Personal Data.

If you choose to apply to this opportunity and share your CV or other personal information with eir evo talent, eir evo and our clients, these details will be held by us in accordance with our privacy policy used by our recruitment team to contact you regarding this or other relevant opportunities at eir evo talent and eir evo

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