Overview

(Level 2) IT Support Engineer

Due to continued expansion of eir evo we are now seeking to recruit a Level 2 IT Support Engineer that will become an important part of the team in an evolving and exciting environment.
eir evo offers unrivalled delivery in the design, supply, implementation and support of organisations’ IT infrastructure with over 750 employees operating out of offices in Dublin, Cork, Waterford and Auckland. 

The successful candidate will work on and receive exposure to different technologies, Microsoft Servers, Microsoft Exchange, Active Directory, VMWare, Citrix, Cloud (Azure), as well as the latest Microsoft applications & solutions.  This is a hybrid working role and will involve working on the customer site and remotely.
 
Required Skills

•    Working in a growing remote dedicated customer multi-technology Service Desk team with procedures based on ITIL Framework and governed by ISO 20000
•    Ensuring adherence to critical SLAs at all times
•    Remote desktop support for end users of varying skill levels
•    Hardware troubleshooting
•    Manage File Permissions and Access Rights
•    Microsoft Azure Administration – Azure Active Directory Users and Groups
•    Active Directory Domain Services
•    Microsoft 365 Administration – Intune, deploying and troubleshooting applications management
•    Managing Microsoft 365 Apps via the Admin Centre (Exchange, SharePoint, Teams, Security, etc)
•    Managing Azure Virtual Machines and Conditional Access Policies, Azure Files
•    Integrating third party application in Azure Application Registrations and Enterprise Apps
•    Configuration and Support of Mobile Devices
•    Maintain, build and contribute to documentation.
•    Level 2 fault finding with escalation to Third line and external 3rd parties when required.
•    Extensive communication and interaction with other teams and peers to ensure customer gets prompt outcome

Beneficial skills and experience

•    3 years Working in a Technical support environment
•    MS Office Support – 2nd Level
•    Office 365 experience advantageous
•    Strong Customer Services
•    Excellent communication and interpersonal skills
•    Flexible for shift working covering 08:00hrs to 18.00hrs
•    Microsoft Specialist Certification in Windows Desktop Support
•    A Microsoft MCP for Client or Server OS
•    Comptia A+, Net+

Key Competencies:
•    Oral and written communication skills
•    Learning skills
•    Customer service orientation
•    Problem analysis
•    Problem-solving
•    Adaptability
•    Team interaction
•    Planning and organising
•    Attention to detail

 The Candidate

•    Approachable, flexible individual who excels under pressure
•    Strong troubleshooting and communications skills are an absolute necessity
•    Conscientious, trustworthy, and capable of delivering on tasks with little direction
•    Capable of adjusting their approach for the varied customers supported
•    Process oriented with great attention to detail

Candidates must be eligible to work in Ireland or currently hold a Stamp 1G/4 Visa to apply.

eir evo / eir evo talent is an equal opportunity employer who seeks to recruit and appoint the best available person for a job regardless of marital / civil partnership status, sex (including pregnancy), age, religion, belief, race, nationality and ethnic or national origin, colour, sexual orientation or disability. eir evo / eir evo talent apply all relevant Data Protection laws when processing your Personal Data.
If you choose to apply to this opportunity and share your CV or other personal information with eir evo / eir evo talent, these details will be held by us in accordance with our privacy policy used by our recruitment team to contact you regarding this or other relevant opportunities at eir evo / eir evo talent.

We are committed to creating an inclusive and supportive work environment. If you require any reasonable adjustments during the application or interview process, please let us know, and we will work with you to meet your needs 
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