Overview

Due to continued expansion of eir evo we are now seeking to recruit an experienced Level 1 Service Desk Engineer that endeavours to become an integral part of our Managed Services Team, working on a dedicated customer team.
The successful candidate will work on and receive exposure to different technologies, Microsoft Servers, Microsoft Exchange, Active Directory, VMWare, Citrix, Cloud (Azure), as well as the latest Microsoft applications & solutions. 

The role would involve:

  • Remote Monitoring and Management support and configuration of customer’s infrastructure
  • Provision accounts and equipment
  • Remote and Desktop Support for customers throughout Ireland and Internationally
  • Supporting Windows Desktops, Outlook, Networks, Ms. Office, O365
  • Configuration of Microsoft Server, Exchange, Active Directory.
  • Maintain and build the current documentation in place
  • Hardware troubleshooting
  • Interacting with and managing 3rd parties
  • Application troubleshooting and support
  • Imaging and Deployment
  • Manage File Permissions and Access Rights
  • Configuration and Support of Mobile Devices

Experience

  • 2+ years Working in a technical support environment (required)
  • Application Support – 1st Level
  • Windows Servers, Active Directory, Microsoft Exchange, MS Office – Level 1 support
  • Office 365 and Virtualization experience advantageous.
  • Customer Services, Call Handling

It would be preferred if the candidate had one of the following accreditations and experience

  • Microsoft Specialist certification in Windows 10
  • A Microsoft MCP for Client or Server OS
  • Comptia A+
  • Comptia Net+

Successful candidates will receive exposure to 

  • All Microsoft Operating Systems
  • Windows Servers
  • Virtualization – Vmware, Citrix, Hyperv
  • SMB Networking Environments
  • Unified Communications
  • Remote Access Solutions

Benefits:
Competitive salary, Employer Pension Scheme, Private Health Insurance, Laya Employee Assistance Scheme, Sports & Social Club, Cycle to Work scheme, TaxSaver Travel Scheme, Wellness Committee.
Development plans are provided to help employees obtain professional accreditations.

eir reserves the right to conduct appropriate suitability checks in relation to prospective employees including but not limited to reference checking and/or other searches using publicly available information.

We are committed to creating an inclusive and supportive work environment. If you require any reasonable adjustments during the application or interview process, please let us know, and we will work with you to meet your needs
#eirforall

  
Candidates must be eligible to work full time and long term in the location specified or currently hold a valid appropriate long term work Visa to apply.
  
eir evo talent, eir evo and our clients are equal opportunity employers who seeks to recruit and appoint the best available person for a job regardless of marital / civil partnership status, sex (including pregnancy), age, religion, belief, race, nationality and ethnic or national origin, colour, sexual orientation or disability. eir evo talent, eir evo and our clients apply all relevant Data Protection laws when processing your Personal Data.
  
If you choose to apply to this opportunity and share your CV or other personal information with eir evo talent, eir evo and our clients, these details will be held by us in accordance with our privacy policy used by our recruitment team to contact you regarding this or other relevant opportunities at eir evo talent and eir evo