Overview

Junior Systems Administrator Responsibilities

  • Provide first and second line IT support to users, both onsite and remotely.
  • Assist in the administration and day-to-day support of Windows Server, Windows 10/11, and Microsoft 365 services.
  • Support user lifecycle processes (joiners, movers, leavers) and assist with identity and access management tasks across Active Directory and Microsoft 365.
  • Apply security patching to servers and endpoints in line with established procedures.
  • Assist with backup and recovery activities and basic restore operations.
  • Assist with endpoint and device management using Microsoft Intune, including device enrolment and basic policy assignment.
  • Use an ITSM/ticketing system to manage incidents, requests, and changes.
  • Respond to system alerts and monitoring notifications, escalating issues in line with operational procedures.
  • Maintain technical documentation and how-to guides.
  • Work closely with senior engineers to support infrastructure operations and service delivery.

Essential Requirements

  • 1-3 years of experience in IT support or junior system administration roles.
  • Good working knowledge of Windows Server and Windows 10/11 environments.
  • Hands-on experience with Active Directory and Group Policy fundamentals.
  • Experience supporting Microsoft 365 services, including Exchange Online and basic Intune administration.
  • Basic understanding of networking concepts such as IP addressing, DHCP, and DNS.
  • Exposure to virtualisation platforms such as Hyper-V or VMware.
  • Familiarity with patching processes for servers and endpoints.
  • Experience using a ticketing or ITSM system (for example ServiceNow or similar).
  • Strong troubleshooting skills and willingness to learn.
  • Good written and verbal communication skills.

Nice to Have

  • Exposure to Citrix environments.
  • Familiarity with Microsoft System Center tools (SCCM, SCOM, SCVMM).
  • Basic scripting experience (PowerShell).
  • Relevant certifications (Microsoft Fundamentals, CompTIA, etc.).

  
Candidates must be eligible to work full time and long term in the location specified or currently hold a valid appropriate long term work Visa to apply.
  
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