Application Support Engineer ( Mid & Senior)

Job Type: Permanent
Location: Letterkenny, Co.Donegal, Ireland – Hybrid
The Role
We are looking for 4 Application Support Engineers with varying levels of experience.  As an Application Support Engineer, you will join our Production Support team providing L2 support to our Client. The team, work in a high profile, mission critical environment within a Banking Environment.

In this role, you will work with a team built on collaboration, communication, focus & motivated to delivering excellent service & support. Our team is responsible for troubleshooting incidents, both proactive and reactive in nature.

There is a requirement to work flexible shifts to cover 7am – 7pm (German Time) to provide additional coverage to client.  There will be requirement for flexible working hours and weekend work on occasion if required (covering extended production issues and weekend planned maintenance work).

Key responsibilities:

  • Manage stakeholders for supported applications.
  • Troubleshoot and resolve Incidents & Service Requests.
  • Perform Root Cause Analysis of Problem Tickets.
  • Manage incident queues & incident intake channels.
  • Take ownership of incidents & communication with customer as required.
  • Respond in a timely fashion to reactive or proactive incidents.
  • Write re-usable Knowledge Articles for Incident and Service Requests handled.
  • Detail accurate information in case documentation.
  • Coordinate internally with other support groups in timely fashion.
  • Capable to lead the team (Senior role)

Your Profile
Key skills/knowledge/experience:

  • Experience in a similar role
  • You should possess a good hands-on experience of Oracle/SQL/Shell Scripting
  • You should have exposure to Geneos/Control M, Hadoop(Hue),ServiceNow and JIRA.
  • Knowledge of ITIL based Production Support.
  • Experience in Stakeholder Management
  • Experience in Incident management Project Management
  • You should have good coordination and Planning skills.

Good to have:

  • Experience in any of the following skills would be good to have:
    • GCP
    • Tableau
    • MSSQL
    • Udeploy
    • Terraform
    • Jenkins
    • SRE,Cognos

Candidates should hold appropriate RTWs for Ireland i.e. Stamp 4, Irish/British/EU passport.

For more information please apply here or contact Agnes Reena/agnes.reena@eirevo.ie   Contact: 0858564199  
eir evo / itContracting  is an equal opportunity employer who seeks to recruit and appoint the best available person for a job regardless of marital / civil partnership status, sex (including pregnancy), age, religion, belief, race, nationality and ethnic or national origin, colour, sexual orientation or disability. eir evo / itContracting apply all relevant Data Protection laws when processing your Personal Data.
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Ref: ITC5676