Overview
Service Desk Engineer
Due to continued expansion of eir evo we are now seeking to recruit an Service Desk Agent that endeavours to become an integral part of our Managed Services Team, working in an evolving and exciting multi-customer, multi-technology IT & Telco environment.
The role would involve:
- Experience working in an IT Helpdesk technician or other customer support role or recognised qualification in relevant field.
- Experience using an ITSM ticketing system.
- Technical Capability: Works under supervision, supporting standard technical queries related to a single product/small set of products (e.g., Microsoft products, operating system, basic networking, PCs).
- Business Awareness: Develops an understanding of Department of Education’s environment and service delivery requirements to enable the delivery of a first-class service.
- Documents actions taken in resolving routine customer enquiries ensuring established processes / systems are followed.
- Problem Solving: Takes ownership for listening to and understanding basic customer problems asking relevant questions to resolve typically known problems within required timescales. Knows when problems are ‘beyond them’ and escalates so they can be resolved.
- Service Level: Escalates issues as necessary to deliver required service level and meet or exceed customer expectation, SLAs/TRTs.
- Team Working: Acts as a team player and is viewed by colleagues as a helpful and effective member of the team.
Experience
- 1+ years Working in a technical support environment (required)
- Problem Solving, experience working to esrvice levels.
- Customer Service
- Call Handling
EVO7266
Candidates must be eligible to work full time and long term in the location specified or currently hold a valid appropriate long term work Visa to apply.
eir evo talent, eir evo and our clients are equal opportunity employers who seeks to recruit and appoint the best available person for a job regardless of marital / civil partnership status, sex (including pregnancy), age, religion, belief, race, nationality and ethnic or national origin, colour, sexual orientation or disability. eir evo talent, eir evo and our clients apply all relevant Data Protection laws when processing your Personal Data.
If you choose to apply to this opportunity and share your CV or other personal information with eir evo talent, eir evo and our clients, these details will be held by us in accordance with our privacy policy used by our recruitment team to contact you regarding this or other relevant opportunities at eir evo talent and eir evo
